Last Updated: May 22, 2026
Website: secretrituals.com
Contact: [email protected]
At Secret Rituals, we provide personalized spiritual readings, ritual-based services, energetic guidance, and digital products. Each order is prepared based on the information submitted by the customer, the nature of the service purchased, and the symbolic or intuitive process connected to that offer.
Because our services are personalized and digital in nature, this Refunds & Returns Policy explains when refunds may or may not be available.
1. Nature of Our Products and Services
Secret Rituals does not sell physical goods.
Our products and services may include:
Personalized spiritual readings
Love and relationship readings
Ritual-based services
Energetic or symbolic guidance
Written digital reports
PDF-based digital products
Email-delivered services
Follow-up insights or clarification messages
Other personalized digital or spiritual services
Our services are intuitive, symbolic, spiritual, and entertainment-based in nature. They are not medical, legal, financial, psychological, or professional advice.
We do not guarantee a specific real-world outcome, including but not limited to contact from another person, reconciliation, emotional change, relationship repair, marriage, commitment, financial gain, or any specific action by another person.
2. Intake Forms and Customer Information
Some orders require you to submit an intake form, questionnaire, or email response before we can prepare your reading, ritual, or personalized service.
You are responsible for submitting accurate and complete information.
This may include:
Your name
Your birth details, if requested
The other person’s details, if relevant
Your relationship situation
Your question or intention
Any other details requested for the specific service
If your intake form is not submitted by the time your order reaches the top of the queue, we may prepare a generalized version of the reading or service using the information available at that time.
If you do not submit the required information, delay submission, submit incomplete information, or provide incorrect details, this may affect the depth, accuracy, personalization, or timing of your order.
Failure to submit the required intake information may void any satisfaction guarantee or refund eligibility connected to the order.
3. Order Changes
After placing an order, you have a 1-hour window to request changes.
Order changes may include:
Correcting your email address
Fixing spelling mistakes
Updating intake details
Changing the submitted question, where applicable
Correcting the selected product, where possible
Once your intake form has been submitted, your order has entered the queue, or preparation has begun, the order is final and cannot usually be changed.
To request an order change, contact:
Use the subject line:
Order Change Request
4. Digital Products and Completed Services
Because our products are digital, personalized, and prepared specifically for each customer, all completed orders are generally non-refundable.
This includes:
Delivered readings
Completed rituals
Sent PDF products
Delivered email-based services
Personalized written reports
Completed follow-up guidance
Any service already prepared or sent to the customer
Once a digital product, reading, ritual result, or personalized service has been delivered, it cannot be returned.
PDF products and downloadable digital products are strictly non-refundable once delivered, downloaded, accessed, or sent to the customer.
5. Refunds Before Fulfillment
A refund may be considered if:
You request cancellation before preparation has started
You request cancellation within the 1-hour change window
The order has not entered the queue
No intake form has been submitted
No digital product, reading, ritual, or service has been delivered
Refund approval is not automatic. Each request is reviewed based on order status, product type, queue status, and whether any work has already begun.
If work has already started, the order may no longer be eligible for cancellation or refund.
6. Processing Fees
Where a refund is approved, the refund amount may be reduced by non-recoverable processing costs.
This may include:
Payment processor fees
Checkout platform fees
Currency conversion costs
Transaction costs
Chargeback-related costs, where applicable
Where applicable, approved refunds may be issued as the order total minus a 4% payment processing fee, because payment processing fees are not always returned to us by third-party processors.
7. Satisfaction Guarantee
We want customers to feel that their order was handled seriously, carefully, and in alignment with the product they purchased.
If you are not satisfied with your order, contact us at:
Use the subject line:
Satisfaction Review Request
We may offer one or more of the following:
Clarification of your reading
Additional explanation
Follow-up guidance
A correction if incorrect submitted details were used
A deeper explanation of unclear sections
A replacement or revised delivery, where appropriate
Another reasonable solution based on the issue
Our satisfaction guarantee means we will review your concern and work with you in good faith. It does not mean every completed digital or personalized order automatically qualifies for a cash refund.
Refunds are not granted simply because:
The message was not what you hoped to hear
The reading felt emotionally difficult
A predicted outcome has not happened yet
Another person did not act as desired
You changed your mind after delivery
You purchased the wrong product but did not request a change in time
You failed to submit the required intake details
You submitted incorrect or incomplete information
You expected a guaranteed real-world outcome
8. 60-Day Satisfaction Review Window
If a specific offer includes a 60-day satisfaction guarantee, refund or satisfaction review requests must be submitted within the stated guarantee window.
To be eligible for review, you must:
Have submitted all required intake information
Have allowed the stated delivery or service period to pass
Have contacted support for clarification or resolution first
Have followed any product-specific guarantee instructions shown on the offer page
Submit your request from the same email address used to place the order
Requests submitted outside the stated guarantee period may be denied.
If an offer page contains product-specific guarantee terms, those product-specific terms control over this general policy.
9. Late, Missing, or Delayed Orders
If you believe your order has not been delivered, contact us at:
Use the subject line:
Missing Order
Please include:
Your full name
The email address used at checkout
Your order number, if available
The product purchased
The date of purchase
Before requesting a refund for non-delivery, you must first allow us the opportunity to locate, resend, or complete the order.
Orders may be delayed if:
Intake information is missing
Your email address was entered incorrectly
Our email went to spam, promotions, or junk folders
Additional clarification is required
There is a payment issue
There is unusual order volume
A delayed order does not automatically qualify for a refund if the product can still be delivered.
10. Duplicate Orders
If you accidentally place a duplicate order, contact us as soon as possible.
Duplicate order refunds may be approved if:
The duplicate purchase was clearly accidental
The duplicate order has not been prepared
The duplicate order has not been delivered
You contact us promptly after purchase
Once a duplicate order has been prepared or delivered, it may no longer be refundable.
11. Chargebacks and Payment Disputes
If you have an issue with your order, contact us first at:
Opening a chargeback or payment dispute before contacting us may delay resolution.
We reserve the right to provide order records, delivery records, intake submissions, email correspondence, tracking data, and product access records to payment processors, banks, or dispute platforms when responding to chargebacks or payment disputes.
Customers who file fraudulent or abusive disputes may be blocked from future purchases.
12. No Physical Returns
Because Secret Rituals provides digital products and personalized services, there are no physical returns.
You do not need to return anything to us.
13. How to Request Help or a Refund Review
To request help, clarification, cancellation, or refund review, contact:
Please include:
Your full name
The email address used at checkout
Your order number, if available
The product purchased
The date of purchase
A clear explanation of the issue
We review requests case by case.
14. Contact Us
For refund, return, order change, or satisfaction review questions, contact:
Secret Rituals
Website: secretrituals.com
Email: [email protected]